Post Tagged with: "quality improvement"

Imagineering for Business Innovation

  We’re going to supercharge our business innovation process using an old word: “imagineering”.  Why?  Because it describes, so well, something great innovators rely on and  fall back on when every solution seems too expensive.  Here’s a definition of imagineering from Alcoa, the originators of the term: “Imagineering is letting […]


How to Write Good Requirements

Why should business people care quality improvements through better requirements for products or services?  Because what we build is only as good as why we built it.  We often express our “why” in the form of requirements.  Yet… after many years, product and service developers still don’t do a very […]


Business Experiment or Business Play? Let’s Do it Right.

When its time to for business innovation, for performance improvement, for quality improvement… here’s a how-to and innovation management plan.


Business Innovation Sweetspots: 5 Places, 5 Qualities… and 8 Truths

There is not just one place where business innovation can thrive.  But some places are better than others. Innovation on the Factory Floor At Toyota’s Georgetown, Kentucky car factory there’s an empty space the size of a basketball court where Top Coat Booth C used to be.  In Booth C, […]


Business Innovation: Entrepreneur Quality Improvement Needed!

Apparently venture capital needs some quality improvement… in entrepreneurs.  It seems that even venture capitalists like Mark Andreessen, Bill Gurley and Fred Wilson are sounding the alarm. There are a lot of young entrepreneurs who aren’t really grasping numbers.  A lot of investor money is being spent by startups at […]


Spotting Good Customers, Nurturing Great Customers

Is it really possible to do customer quality improvement?  Can we dream like this? “I’d really like more good customers.  I dream of having great customers.” Today we’re going to talk about what good customers can do for our business, describe the good customer, and then discuss a few things […]


What is Your Customer Thinking?

These days, what is your customer thinking about? It used to be so much simpler. Now, Guy Kawasaki and Steve Jobs say that customers don’t really know what they want. They’re half right. Let’s find out why… and why not.