Archive for category: Product/Service Development

Innovation Process: Story Listening for Great Products

Why should small business innovation start with story listening?  After all, this is the day of social media, online customer surveys and big data-powered business analytics. Dare we remind ourselves that we can still talk with individual customers?   There’s a skill to it, and a unique payoff.  It’s a […]


Imagineering for Business Innovation

  We’re going to supercharge our business innovation process using an old word: “imagineering”.  Why?  Because it describes, so well, something great innovators rely on and  fall back on when every solution seems too expensive.  Here’s a definition of imagineering from Alcoa, the originators of the term: “Imagineering is letting […]


How to Write Good Requirements

Why should business people care quality improvements through better requirements for products or services?  Because what we build is only as good as why we built it.  We often express our “why” in the form of requirements.  Yet… after many years, product and service developers still don’t do a very […]


Business Experiment or Business Play? Let’s Do it Right.

When its time to for business innovation, for performance improvement, for quality improvement… here’s a how-to and innovation management plan.


Preparing Small Business for Economic Hard Times

It’s time to prepare our businesses for the half-chance that the stagnating U.S. economy is wallowing into recession. Here’s how I recommend we do it this time around.


Business Performance Improvement: Wisdom from Three Continents

Every business person wants to make their business better; here’s wisdom about business performance improvement from business people on three continents. This is one of those rare posts I can recommend to everyone; businesses large and small, owners and employees, to improve both products and services. And, although each technique has […]